Squash Levels FAQ
These are freqeuently asked questions for the Squash Levels site. Please look through these before contacting us as there is a good chance your question is already covered. If not, then please get in touch and we can add your question to this list. Click on the question to reveal the answer.
Please also take a look through the About this site page as that covers a lot of topics that may also help.
My name is wrong. How do I change it?
Your name is received along with your results so if it's wrong then it's likely that it's wrong on your own county system so that's the best place to change it. When your next result is received your name will then be corrected on SquashLevels.
An alernative is to correct your name directly on SquashLevels which can be done by your county admin or by us. This may not be a permanent solution though because your incorrect name will still be received with your next set of results and you'll be back where you started. Correcting these details at source is the best approach.
How do I reset my password?
If you're not logged in then go to the Log in/Join page and from there you will see a form to enter your email address for a link to reset your password. If you don't get the email and you've checked your junk folder then please get in touch with us anyway and we'll reset it from our end.
If you are logged in then you can reset your password directly from Me->My membership.
Where did my ESR membership number come from?
If at all possible, we receive your ESR membership number from your county league system but this is only supported by Leaguemaster at the moment. Long term we are working wth ESR for them to have a robust membership system that users and systems like SquashLevels can access but, in the interim, we have received a membership dump from ESR (with all the personal data removed) and done our best to match player names and clubs from the ESR system to what's been entered into SquashLevels.
With all the freehand data entry for the membership system it's been a somewhat approximate process but we reckon to have matched up about a third of the players on SquashLevels and they now have their ESR membership number available in their player histories. There may be a few incorrect match-ups but the vast majority are probably pretty good.
You can see if a player has an ESR membership number in their SquashLevels records because it will show 'ESM: Yes' just under their name but only SquashLevels members can see what their own number is and whether it's current or not. This is because you can access personal data from the ESR website if you know your membership number so we keep it safely hidden from everyone but you.
If your ESR membership number is wrong then you can edit it along with your other player details by clicking on the 'Edit' button near the top of your history page. You do need to be logged in.
I have some results in my history which aren't mine
Some of the early results don't have IDs for the players so we had to do our best to match names and just initials in some cases. It's possible that some of these aren't right and that we've accidentally merged two players together. Please let us know if you come across a case like this and we'll separate the players again. It can all be sorted - we have the tools.
I appear twice (or more) on the system
This is quite common when players change club and get re-added to their local league system. As a result, their subsequent results are entered against their new ID causing SquashLevels to treat them as a different player.
You should find that the system spots your 'other' player and asks you to let us know if you really are the same person via a form at the top of the player detail page but, even if not, please let us know and we'll merge the two sets of results. It can all be sorted - we have the tools.
If I change an old result, will it update my level?
Yes. The levels are recalculated from day one every night so if you change a result it will be taken account of in that process. Obviously if the result you changed was old, it won't have any effect on your current level as it's your most recent few matches that determine that.
I'm logged on but I can't change my match result
It's possible that you have a duplicate 'self' on the system and that you're trying to edit your 'other' one. In this case, the system will think you're trying to edit someone else's results and won't let you.
Please check if you have a duplicate on the system and request a merge if so. Once the players are merged, the system will recognise them as you and allow you to edit any of the results.
If this isn't the reason you can't edit your own result then please get in touch and we'll find out what's wrong.
I have results on the system but I don't appear in the rankings
This is usually caused by the system having low confidence in your level and therefore purposely leaving you out of the rankings.
Your level confidence can be low because you only have a small number of matches in your history, you don't have recent results or you've had some unexected results. All these factors will reduce your level confidence and if that drops below 20% it is considered too low to include you in the listings by default.
You can tick the 'confidence' box on the listing page to show level confidence and also un-tick the 'limit by confidence' box to include you and other players with low level confidence on the listing page. Just be aware that players with low confidence levels may not be in the right place in the rankings.
My rankings are not in the right order
We take the accuracy of SquashLevels very seriously so always want to know about cases like this. There are a few common reasons:
I have a result that's not right. How do I fix it?
All the league and tournament results on SquashLevels are imported automatically from the various league systems so the best place to fix an incorrect result is on the local league system itself. Once corrected, that result will be re-sent to SquashLevels and all will be well.
To edit your result on SquashLevels, click on the match date in the player history and you will be taken to a page from which you can edit it. Note that; you must be logged on, you must be one of the players and the update will be recorded so we can track who is changing what.
Failing that, the result can be updated directly on SquashLevels either by us, by your county admin or by you (if you're registered as a member) but, beware, the incorrect result on the local league system could be re-sent and overwrite the corrected result at some point in the future.
My level is changing gradually over time and I'm not even playing. What's going on?
SquashLevels is a multi-county system and part of its nightly processing is to calibrate the levels of players across counties. As the sources of results tend to be from one county at a time, the system looks for players who play in more than one county to help calibrate between them.
This comparison is made every night and if a county appears sightly high or slightly low then all of the players in that county are adjusted by anything up to 1%. This will happen over a period until the county as a whole is calibrated. This process is relatively new so you may find that your level is changing at the moment. Within a week or two it should settle.
How can I get my league results on SquashLevels?
We're keen to work with all counties and leagues so please ask them to get in touch. We can work with pretty much any format of result data - we just need access to it - but by far the best method is for your league website to provide a consolidated page for latest results and we can pull that automatically every night. This will require assistance from your county leads and webmaster so it'll take a bit of coordinating. Perhaps bring it up at your county's next AGM.
How can I set up club boxes on SquashLevels?
Club boxes are automated but you'll need to start with a request to us to set one of your club members up as a club admin. The club admin can then set up the boxes and add all the players directly on the system. If you have a lot of players then we can also get you going if you give us a list of names.
We will provide a club-wide log-on to allow non-members to enter their own results (there is a charge for this - see the membership page) and then you're off and rolling.
Some of my results are missing
Results are sent automatically and shouldn't go missing so please let us know this has happened to you. Some league systems only send results once and if a transfer is missed then it may not be sent again. Results can always be re-sent so if you let us know, we can fill in the gaps.
Can I add my own results?
Yes. Just register as a member and you'll be able to add 'Club matches' against anyone in your club. You can even add club members if they are not already on the system.
Can I add my friendly matches too?
You can, but better if you don't. SquashLevels is a results based system that assesses how well you're playing based on your results and the level of your opponents. If you play a friendly then it's likely you won't be playing a truly competitive match and your level will get dinged. We do allow a range for the better player to play in but if you drop games to someone half your level then you're going to be going down... and, equally bad, your opponents wil be going artificially up.
We will add a future feature to allow you to enter your results but exclude them from the level calculations (that's really intended for dealing with injuries) but that's not available yet. Watch this space on that one.
I updated my match results but my level hasn't changed
The level is recalculated for the match just updated but if that's not the most recent match then your latest level will not be changed. Level history is re-calculated every night so just wait until the morning and it will all be sorted.
My game score has made it across but not my points scores
Some of the league systems rely on manual results entry and it's not always a set of scores that SquashLevels can interpret. This sort of thing is not uncommon: 9-5,9-69-4 for instance. It could be argued that this sort of result could be pulled apart but, for now, we check for pairs of numbers that are within reasonable limits. This example will fail this check so can't be used.
If you can correct the score entry on your league system then it will be re-sent to SquashLevels and all will be well.
I won my match but my level went down. How did that happen?
It's important to remember that the level calculated by SquashLevels is an assessment of how well you're playing at the moment and that is based on your results and the level of the person you played. If you're better than your opponent then you're expected to win so the big question is not 'did you win?' but how did your result compare with what was expected? If you didn't do as well then your level will go down - at least a little.
It's similar to asking your teammates on the balcony how well you played. You may well have won the game but they will know if you made a bit of a meal of it...
There is some leeway for players that are quite different levels because we don't expect a much better player to hammer their lowly opponent just to keep their ranking up. In this case, the system assumes there's a range that the better player might play at and only if the result falls outside the range will either player's level be changed.
How is my level change calculated?
If you click on the level change text in your results history, you will be taken to a page that explains how that level change was calculated. It is the actual level change code that runs in this page, except it's in 'verbose' mode so you can see what's happening (which is why it's a little cryptic). If you still can't see what happened please get in touch and we'll explain it.
How is my initial level calculated?
This is done automatically by the system and is based on your first few results. As long as someone somewhere in your league has a level, the system can work out everyone else's level based on the chain of results - even if that means working backwards in time. The first pass at this gives an approximate set of levels but this is fine tuned every night so after a week or so of your first results going in, your initial level will be accurate and stable.
Your initial level can also be adjusted by the inter-league calibration process that runs every night as that's how whole leagues are adjusted. These adjustments are normally very small but can be significant over time. Once the leagues are calibrated, they go stable.
Your initial level can also be overridden manually. If you really think the system has got it wrong then get in touch with your county admin and it can be corrected.
The system has me down for the wrong county
The system updates player information based on the results that come in. For instance if you play in the Yorkshire leagues for Barnsley it will update your information for both county and club. This will mean you appear under the Yorkshire and Barnsley player listings.
If, however, you are affiliated to a different county and only want to be listed as a player for that county (for the county rankings) then you can ask your county admin to lock your county so that it isn't updated by new results.
What personal information does the system store about me?
It obviously has your name, match results and a calculated level and it has that for everyone on the system. If you register as a member then we also ask for an email address and for you to identify which player on the system you are. That's it. Your password is encrypted before it's put into the database so we have no idea what it is. We also don't send emails out unless we have a query specifically related to you.
There's no personal information, anything to track you with and no advertising or marketing use for them.
How do I remove myself from the system if I don't want to be listed'?
We get results from many different source systems so if you have results on one of those we can't really stop those results coming in and as your matches are also your opponents matches we don't want to remove the actual match results. We can, however, dynamically replace your name with 'Name Withheld' so your name doesn't actually appear. This can't be done via a page or form but it can be done from our end so please just let us know you'd rather not be listed.
The data on the system is harmless - nothing personal is shown - but we respect your right to not have your name displayed on the internet. If you do get in touch to be listed, we'd also like to understand your reason. Maybe there's something we can do different to hide a particular piece of information. Anything 'non-standard' is only available to members anyway so web robots only see your name and basic results - just like they would on the source system.
Admin - how do I correct player details?
From the player's history page you should see an edit button at the top. From the edit page you can change those player details based on your admin level. If you need to change a detail that appears to be unchangeable then please contact us. We can change the information or bump your admin level up so that you can do it yourself.
Admin - how do I adjust a player's starting level?
The system does its best to work out a player's starting level based on their first match and then, afterwards, may adjust it if it doesn't look right. In most cases, you can leave the system to do its thing but that can take time and that's no good if players are in the wrong place in the rankings and that's causing trouble.
A player's starting level is included as part of their details and you can edit it on the same page. See above section on how to edit a player's details. You may have to scroll down to find the starting level field. Also note that you can change it but you can also set it 'manually' such that the system won't come back and change it again.
If the player has played a few matches then the starting level is less significant to their current level. This is only really useful to do if the player is new to the system and their first match wasn't representative.
Admin - how do I correct match results?
Whenever you see a date for a match, you'll find that is also a link to the match detail page. From the match detail page, if you have admin rights, you will see a button to edit the match. The button will indicate what level of admin rights you have.
Within the edit match page you will be able to edit the match details based on your admin level. If you are unable to edit the details you need then you may not have the right admin level. In this case please get in touch with us and either we can make the changes for you or we'll bump up your admin level so you can make the changes yourself.
Admin - how do I find and merge duplicate players?
As an admin, there are several ways to actively find duplicate players.