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Explaining level changes

This calculation is done in two main parts; first work out the adjustment needed to match the results and then apply damping. This means that levels should always be 'about right' but the time taken to get there or the volatility is dependent on the damping.
A level also has 'level confidence' which drops if players haven't played for a long time or have had enexpected results. As low confidence levels adjust more quickly than high confidence levels, it allows these players to find their level more quickly without impacting their opponent's level too much.
Point scores are used as well as game scores for accuracy - particularly important for 3-0 results - though we can work with game scores only too, albeit with more damping.
Mismatched players are allowed for - you don't have to hammer your opponent. See explanation above if this applies to this match.
The section on damping is where we still have some options. We have recently made a change to damp league matches more than tournament matches and box matches even more than that. This gives added weight to the more important matches.
There are occasional, very small adjustments made to all players to keep the averages constant which are not covered here.
You don't get a bonus just for winning - if you want to go up you have to play better than expected against your opponent.
We have spent more than 5 years fine tuning the level calculations based on tens of thousands of match results and a great deal of feedback from players, team captains and coaches. It's the most usable and accurate ranking system there is in any sport, let alone squash.
For a more complete explanation of how levels are calculated (on which this system is based) see the help file here.
If you have thoughts/opinions on the above or any feedback on the way levels are calculated or updated, please contact us. We welcome all feedback, although we are keen squash players ourselves and would pefer to be on-court than in front of a screen so please be patient and please do try to see if your question has already been answered on the help page. We are unable to answer questions about hard anyone played in their match - we only get to see the results - and if your level didn't increase as expected please make sure you've looked at the above explanation before contacting us. If you want to go up the levels, train harder, listen to your coach and win more points. Or just be incredibly talented!

SquashLevels calculations

Oscar Hill v Christian Navas (Wed 26 Jun 2019)

Match won by Oscar Hill. Result: 10-12,11-9,9-11,11-3,11-4.

Starting level for Oscar Hill: 5,172, level confidence: 64%.
Starting level for Christian Navas: 5,446, level confidence: 52%.
Christian Navas to win as he is currently playing 5% better than Oscar Hill.

Oscar Hill won 60% of the games and 57% of the points.
This games result would be expected if he was better by around 10%.
This points result would be expected if he was better by around 33% (PAR scoring).
These are weighted and combined to calculate that Oscar Hill played 16% better than Christian Navas in this match.

Assuming that any level changes are shared between both players, for this result it looks like Oscar Hill actually played at a level of 5,712 and Christian Navas at a level of 4,931. Without any damping, both players would need to be adjusted by 10.4% to match this result.

Factoring in the relative levels of confidence which allows players with low confidence in their levels to change more quickly, the adjustment for Oscar Hill changes to +8.2% and Christian Navas changes to -10.2%.

After applying standard match damping, the adjustment for Oscar Hill becomes +3.2% and for Christian Navas becomes -3.7%.

Given Oscar Hill's level and the type of match played, an additional damping of 122% has been applied to his level change.

Given Christian Navas's level and the type of match played, an additional damping of 129% has been applied to his level change.

Apply match/event weighting of 40% for 'Club match' so the adjustment for Oscar Hill is +0.6% and for Christian Navas is -0.6%.

Increase level confidence due to one more match played. Oscar Hill: 80%, Christian Navas: 72%. Reduce level confidence based on how unexpected the result is. Oscar Hill: 72%, Christian Navas: 65%.

Final level for Oscar Hill: 5,202, level confidence: 72%.
Final level for Christian Navas: 5,412, level confidence: 65%.