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Anoraks on...

Every night, everybody's levels are re-calculated from a moving window of the last 7 years' results. These levels are stored separately in the database allowing for the system to pull them out quickly when displaying a player's history. These levels are not recalculated for the previous 10 years of results every night.

Unfortunately, a corruption of the database occurred which deleted the caclulated levels for a 6 year period starting 12 years ago. This meant the nightly 7 year window was starting from period where there were no pre-calculated levels and was effectively starting from scratch which had the knock-on effect of affecting current levels by anything up to 5% or so.

The full level history has now been recalculated and the 6 year gap replaced. However, all the results received for the period prior to the 7 year moving window have now been taken into account. This would have happened as new results streams came on board. As a result, current player levels are still different to what they were before this incident but only by up to 1% or so which is within normal expections.

Do please get in touch if your level is more different than that and we can look into it. Levels do change as results come in - even if you aren't the one playing - as it's all relative.

We don't believe any results were lost in this incident - it was just the calculated levels.

Apologies for any upset caused!

  SquashLevels.